TERMS AND CONDITIONS

​All pieces of Uncelebrated Jewellery are individually hand-made to order and can take between 3-8 weeks to manufacture. If the piece is purchased from the Ready to Ship section, item will be shipped within 4 business days

The manufacturing process is based around experimentation and each piece will vary slightly from the one pictured online. The sand-casting process used in any melted signet means that each piece is completely unique, making it impossible to recreate an exact replica to something seen online.

Variations in stone colours, overall shape, texture and finish may occur.

​SHIPPING

​All care is taken to send out each piece in perfect condition. Each piece is safely housed in a jewellery pouch and box.
We are not responsible for items lost, stolen or damaged in the post. All orders are shipped via Auspost, if you require a different courier company please get in touch. For Australian orders, please include a mobile number to allow tracking notifications.

​CARE

​To care for your new jewellery, wash in warm soapy water and avoid harsh chemicals. A polishing cloth can be used to clean the surface of your jewellery and rejuvenate some shine.

RETURNS AND EXCHANGES

If you are unhappy with your item it can be exchanged free of charge (excluding postage and handling costs) for another item or a credit note. The piece must be returned to us within 14 days of original purchase. Returned pieces must be in original condition, unworn and unwashed, with a purchase receipt and original packaging. Sale items are not eligible for return or exchange.

Please return pieces in their original packaging or a sturdy box. Do not send jewellery to us in an envelope, this violates our return/repair policy and will be returned to the customer at their expense.

​CUSTOM/BESPOKE RETURNS AND EXCHANGES

​All bespoke pieces are final sale. Each piece is individually hand-made just for you therefore exchanges, returns and/or alterations are not possible. By purchasing online or paying the deposit and/or balance you are agreeing to the terms and conditions herein. A custom piece is anything which has been altered from the original style, ring size, stone selection, stone layout, finish or metal choice of a piece listed online at www.uncelebratedjewellery.com

​RE-SIZING

​For client supplied sizes, a $30 fee is incurred for re-sizing. This excludes return shipping. For incorrect ring sizes ascertained in person by staff at Uncelebrated Jewellery, re-size will be completed free of charge.

We reserve the right to refuse completing a ring re-size.

​Uncelebrated Jewellery must be notified with your intention to re-size within 30 days of delivery of jewellery, anything outside this will incur a $50 fee. We cannot re-size more than 2-3 sizes from the original size. 

Resizing melted signets with cast in place stones is done at the risk of the client, understanding that movement to cast in place stones increases the chance of stones cracking/falling out. If the customer is made aware of the risk via written communication, Uncelebrated Jewellery is not responsible for repairing said piece. 

REFUNDS

​A refund will be given as a last resort if the piece received is faulty. We cannot offer refunds for items lost, stolen or damaged during shipping or for change of mind. Refunds are only possible within 30 days of original purchase.

ORDER CANCELLATION

​Written notification of your intention to cancel your order must be received by us within 12 hours of placing your order. This includes payment of invoice deposit, online shop or personal order. If production has commenced we cannot cancel your order and you will forfeit your deposit.

REPAIRS

​Free repairs (excluding postage and handling fees) are offered on pieces deemed faulty due to poor craftsmanship. Anything beyond fair wear and tear can be repaired for a fee mutually agreed on by Uncelebrated Jewellery and the customer.

Manufacturing faults do not include:

- Broken or damaged chains

- Chipped, cracked, lost or broken stones 

- Bent/snapped rings

- Oxidization or discoloration of metals.

DEPOSITS

​For commissioned (bespoke) pieces, a minimum 50% non-refundable deposit is required to secure the order. The deposit amount is negotiable but cannot be refunded. The payment of the deposit is deemed as 'sign-off' on the piece, and no changes can be made after the deposit is paid. This includes but is not limited to metal type, ring size, chain length, stone selection, stone placement and engraving.

SALE ITEMS

​Sale items are final sale. We do not offer returns, refunds, exchanges or re-sizing on sale items. Each sale item is sold 'as is' and we are not responsible for any faults or incorrect sizing. We reserve the right to refund sale items at our sole discretion.

PRIVACY

​This Privacy Policy describes how uncelebratedjewellery.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

​Device information

• Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

• Disclosure for a business purpose: shared with our processor Shopify.

Order information

• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, PayPal, LayBuy, AfterPay), email address, and phone number.

• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

• Source of collection: collected from you.

• Disclosure for a business purpose: shared with our processor Wix

Minors

​The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Behavioural Advertising

​As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

• FACEBOOK - https://www.facebook.com/settings/?tab=ads

• GOOGLE - https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information

​We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Cookies

​A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor. 

​The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

​Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioral Advertising” section above.

​Do Not Track

​Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

​We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

​