Refund policy

We do not accept refunds under any circumstances. An exchange will be offered if the item is faulty upon receiving, and completely at our discretion. Please see repairs section for details on what is deemed faulty.

Custom/Bespoke/Made to Order pieces are final sale. Each piece is individually hand-made just for you therefore exchanges, returns and/or alterations are not possible. By purchasing online or paying the deposit (50% of total cost) and/or balance you are agreeing to the terms and conditions herein. A custom piece is anything which has been altered from the original style, ring size, stone selection, stone layout, finish or metal choice of a piece listed online at www.uncelebratedjewellery.com 

REPAIRS

​Free repairs (excluding postage and handling fees) are offered on pieces deemed faulty due to poor craftsmanship. Anything beyond fair wear and tear can be repaired for a fee mutually agreed on by Uncelebrated Jewellery and the customer.

Manufacturing faults do not include:

- Broken or damaged chains

- Chipped, cracked, lost or broken stones 

- Bent/snapped rings

- Oxidization or discoloration of metals.

RE-SIZING

​For client supplied sizes, a $30 fee is incurred for re-sizing. This excludes return shipping. For incorrect ring sizes ascertained in person by staff at Uncelebrated Jewellery, re-size will be completed free of charge.

We reserve the right to refuse completing a ring re-size.

​Uncelebrated Jewellery must be notified with your intention to re-size within 30 days of delivery of jewellery, anything outside this will incur a $50 fee. We cannot re-size more than 2-3 sizes from the original size. 

Resizing melted signets with cast in place stones is done at the risk of the client, understanding that movement to cast in place stones increases the chance of stones cracking/falling out. If the customer is made aware of the risk via written communication, Uncelebrated Jewellery is not responsible for repairing said piece. 

ORDER CANCELLATION

​Written notification of your intention to cancel your order must be received by us within 12 hours of placing your order. This includes payment of invoice deposit, online shop or personal order. If production has commenced we cannot cancel your order and you will forfeit your deposit (50% of total cost).